Funds are not usable after the Card expires. Make sure you use your Card before it expires. Yes it does – check the front of your Gift Card. No refund or replacements will be provided if it is lost or stolen. You can check your balance and transaction history by contacting Card Services on 1800 549 677. If a credit is issued on your Card, please check with the merchant to understand when those funds will be available back on your card. Merchandise return and refund policies vary by merchant. Keep your Card in case you need to return merchandise. What happens if I need to return something I purchased with my Card? Additionally, all Mastercards will not work at Russian merchants or ATM’s.Īuthorisations may also be declined at some merchants (such as gambling or adult entertainment merchants or merchants who choose not to accept Mastercard Prepaid cards). The countries and geographical regions currently affected by sanctions are: Iran, North Korea, Sudan, Syria, and Crimea, Donetsk and Luhansk regions. If you attempt to withdraw cash from an ATM or use your Card at merchants in any of these countries, your request will be declined. It is currently not possible to use your Mastercard Gift Card in a number of countries. A currency conversion fee of 3% of the total transaction amount in AUD applies for any foreign currency transactions. Similarly, some hotels may choose to factor in additional amounts upon check-in, and it may take up to thirty days after your stay to have any excess amounts held by the hotel released back to your available balance. If this occurs, and your total bill, after adding the additional 10-20% (or more) may exceed the balance available on your Card, your transaction will be declined. Some restaurants and other service-oriented stores or merchants may factor in an additional 10-20% (or more) to cover any tip you may leave on the purchase. If you try to pay for an amount higher than the available balance, the transaction will be declined.Ĭan I use my Card at restaurants or other service industries when I have enough money left on my Card to cover the bill for food or service? Be sure to tell your cashier you would like to use more than one form of payment. If your purchase is greater than the balance available on your Card, please ask the cashier to pay for the difference first and then use your Card to pay the remaining balance. What if I want to buy something that costs more than the balance available on my Gift Card? If asked for a Cardholder name use "Gift Cardholder". You may be asked for an expiry date (located on the front of your card) and the CVC number (last 3 digits on the signature panel which is located on the back of the Card). How do I use this Card online or over the phone? Select "credit" and enter the PIN located under the scratch panel on the back of your Card. How do I use the Mastercard® Gift Card (“Card”) instore? over the counter and at merchants displaying the Mastercard logo who choose not to accept Mastercard Prepaid gift cards.anywhere there is no electronic processing capability.at an ATM to withdraw cash, check balance or cash equivalent transactions. If using the Card online, and for any overseas online stores, and if the currency is in a foreign currency, there will be a currency conversion fee applied of 3% of the total transaction amount in AUD. Online everywhere Mastercard is accepted. Instore everywhere Mastercard is accepted.
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